New Support
May 26, 2007Well, on May 25th at 10am LL opened the new support portal. What does that mean? If your not premium and you have a problem…good luck. 
This is how it works (from secondlife.com)
* Support Availability by Account Type
Billing (outworld currency transactions) support is available for all account types. You will be provided with contact information after going through the Solution Finder. (9am-6pm PST Monday-Friday)
Basic Accounts: If you are a Basic account holder, you have access to our in-depth Knowledge Base and Solution Finder. You do not have access to our Inworld or Outworld support teams. However, we’re constantly improving our Knowledge Base and Solution Finder to assist Residents who are Basic account holders with resolving your issues independently. There are also a few Special Questions** for which we DO provide Basic account holders with ticket access.
Premium Accounts: If you have a premium account with Second Life, you have the ability to submit a support ticket or engage in a text chat session with our Billing, Inworld and Outworld Support teams through the Solution Finder. Live text chat is available for you from 9am-6pm PST Monday-Friday. Please note that we also offer premium support to Lifetime, Beta, Teen Basic, and Basic accounts with LindeX trading tiers.
Concierge Accounts: If you are a Concierge client (with $125 per month or greater in Land fees, mainland or private estate), you have access to all Basic and Premium services (see above) plus a dedicated support team that can be reached by phone, support ticket, and live text chat from 1am-6pm PST Monday-Friday.
So now that is one more reason to be premium! Yay. 
